Our rates are based on the type of services needed, and since each client is unique and each process differs, we will work closely with our clients to ensure that the best selection is made.

Contracts and Agreements - Online Real Estate Assistant requires a signed agreement prior to the start of all services that will outline the scope of services to be performed. Prior to our partnership, we will review (in detail) the entire contract to ensure that a clear understanding of expectations is obtained. Please check your state law regarding the services of an Unlicensed Assistant.

Invoicing - Invoices are emailed directly from QuickBooks with payment instructions. Clients that use PayPal can login, select the payment tab, and submit payments via QuickBooks or PayPal. Expenses incurred for all projects are included on the invoice. Such expenses may include but not limited to Postage, Printing, Project Supplies and Materials, Courier Services, etc.

Retainer Plans - Retainer plans are offered to clients that prefer to monitor the number of hours used on a monthly basis. Our retainer plan hours are in increments of 10 with discounts provided to clients electing to prepay for retainer hours. Invoices are mailed 10 days in advance, and payments are due by the due date indicated. Services such as Transaction Management and Property websites are billed on a per project basis.

Online Accounts - Retainer fees, funds paid, account credits cannot and will not be used to pay any online account, past, current, or future for out clients. It is the client’s responsibility to pay his or her own expenses. Online Real Estate Assistant will make payment arrangement s to pay a bill on the behalf of a broker or agent using the broker or agent’s own credit card or checking information when written approval is provided.

Acceptable Methods of Payments – Online Real Estate Assistant accepts MasterCard/Visa, PayPal, checks via Online Billy Pay, Certified Checks, and Money Orders. All other methods of payment must be pre-approved prior to the start of services.

Notice of Cancellation - Online Real Estate Assistant requires a fourteen (14) day written Notice of Cancellation. During the cancellation process, all projects in progress will be completed unless requested otherwise. Final delivery of all projects will be made once we have received full payment in the amount listed on the final invoice. Once we receive a confirmation of receipt, your files we be deleted and no additional copies are provided.

Late Payments - Late payments are subject to a late fee percentage that is based on the outstanding balance. If your account is sent to collections, client is responsible for all collection charges and attorney fees. If account is paid late more than twice, it will result in a cancellation of services and all fees and outstanding payments must be paid. Repeat offenders must pay for all future services in advance.

NSF -There is a fee charged by our banking institution for NSF Checks to our account. The current fee is $35.00.